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Contact Information

For immediate assistance, please use the contact information below or visit us at one of our locations.

Global Headquarters

123 Luxury Avenue, New York, NY 10010, USA

+1 (555) 123-4567

info@elararegency.com

Reservations

+1 (555) 987-6543

reservations@elararegency.com

Customer Service

+1 (555) 456-7890

service@elararegency.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday: 10:00 AM - 4:00 PM EST

Sunday: Closed

Frequently Asked Questions

What are your check-in and check-out times?

Check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in and late check-out can be arranged based on availability for an additional fee.

Do you offer airport transfers?

Yes, we offer luxury airport transfers for all our guests. Please contact our concierge at least 24 hours in advance to arrange this service.

Is breakfast included in the room rate?

Breakfast is included for guests staying in our Deluxe Suites and Presidential Suites. For Standard Room bookings, breakfast can be added for an additional charge.

Do you accommodate special dietary requirements?

Yes, our culinary team can accommodate various dietary requirements including vegetarian, vegan, gluten-free, and allergies. Please inform us of your needs when making your reservation.

What is your cancellation policy?

Our standard cancellation policy allows for free cancellation up to 48 hours before check-in. Cancellations made within 48 hours of check-in may be subject to a charge equivalent to one night's stay.